Mentor depuis 2020
During his 20+ year career, Jean Marc has amassed an extensive background in customer service having led customer experience, customer innovation, marketing, research, product development, sales, and call centre teams, both regionally and internationally.
In the role of Chief Customer Officer at NB Power, Jean Marc is responsible for providing strategic leadership in the development of a customer-centric culture at NB Power. He leads the customer relations team, energy efficiency services, product and service development and management, sales, marketing and corporate brand functions and serves as a key interface between our customers and the Corporation.
Jean Marc holds a bachelor’s degree in business administration, with a concentration in finance from the Université de Moncton. He also holds a Communications and Advertising Accredited Professional (CAAP) accreditation from the Institute of Canadian Agencies. Jean Marc sits as a volunteer board member for the Greater Moncton and Southeast NB United Way, as well as on the Strategy and Innovation committee of the Board of Directors of Dialogue NB.